SERVICES
The box is the easy part. The work is the value.
Most of what you pay for is finding the right workflows, building them well and keeping everything secure. Here's how our engagements fit together.
How the engagements fit together
- Written plan
- Implementation
- Platform care
- Automation retainer
It starts with a free consultation. Every engagement is scoped and quoted for your organization, and timelines are set case by case. We don't publish prices because every organization's workload, staff size and site are different.
Written plan
After the free consultation, we put the plan in writing so you can decide whether the rest is worth doing.
Includes
- Interviews in every department
- An inventory of the workflows that take the most time
- A ranked automation roadmap with our estimate of hours saved for each
- A security gap list for the AI deployment
- On-site and cloud options, compared honestly
- A recommended hardware tier
Hardware, sourced for you
Sized to your workload, owned by you.
Includes
- Integrator-built or manufacturer (OEM) hardware, chosen for your tier. We don't hand-assemble client servers
- Burn-in testing, imaging and asset tagging in our lab
- Manufacturer warranty passed through to you, with repairs coordinated by us
- Hardware quotes are time-limited, because hardware prices move quickly. A deposit is required to order
Prefer to spread the cost? We can point you to third-party equipment financing.
Implementation
A fixed scope that takes you from boxed hardware to a working, secured system.
Includes
- Single sign-on and roles mapped to your groups
- The chat assistant and Q&A over your policies, with citations
- Audit logging, security hardening and backups
- Connections to your documents, email, scanned files and line-of-business systems
- One or two starter automations
- Documentation, staff training and an AI acceptable-use policy template for your team
Platform care
Ongoing security, updates and support for your system, sized by users and sites.
Includes
- Monthly patching and signed updates
- Quarterly model reviews, tested on your own examples
- Monitoring, with health metrics only
- A block of support hours each month
- Ongoing support after go-live
- Quarterly access reviews and restore tests
- Support for your own compliance and risk reviews, including documentation of how the system is configured and operated
Automation retainer
Where the hours get saved, month after month.
Includes
- Regular department check-ins
- A fixed block of build hours each month for new workflows and improvements
- A monthly report on usage and estimated time saved
- Sanitized change requests, so none of your sensitive data ever goes into our development tools
One-off automation projects
A single workflow, fixed scope, fixed bid.
Includes
A written scope, acceptance criteria, testing on synthetic data and then on your server, and handover.
If the cloud fits better, we'll say so.
Some organizations are better served by a cloud AI service they already use, such as Microsoft's. If that's you, we'll tell you plainly. Cloud-based engagements are scoped case by case, under your own agreement with the cloud vendor.
What we don't do
- We don't replace your IT provider. We work alongside them.
- We don't sell 24/7 support yet.
- We don't build tools that make clinical, legal, financial or tax decisions.
- We don't carry inventory or lease hardware ourselves.
Start with a conversation.
The consultation is free. From there, we put a plan in writing so you can decide on the next step.